At the end of their discussion of the productivity problems in Ron's department, Cole restated Ron's concerns: "In other words, Ron, we need to train your workers." Which aspect of active listening does

At the end of their discussion of the productivity problems in Ron's department, Cole restated Ron's concerns: "In other words, Ron, we need to

train your workers." Which aspect of active listening does Cole's statement exemplify?
O a. Developing a listening attitude.
O b. Confirming understanding of the speaker's message by using feedback.
O c. Clarifying by asking questions.
O d. Giving the speaker full attention.

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