Joe, a technician, was given a computer to repair. The user has complained that the computer was displaying pop-ups each time she connected to the Internet. Joe updated the signature files for the anti-malware software installed on the computer. Then, he ran a full scan on the computer. Unfortunately, the problem continued to occur after he completed these actions. After further examination, Joe finds that there is a rogue process running on the computer which he cannot kill. What action could Joe take next to solve this problem