Question

Online Shopping Assistant

Charlize Theranos, 21, is an online shopping assistant at a supermarket branch in Wales. Her day begins with a 3:00 a.m. wake-up call, six times a week, for the 4 a.m. start. She jumps in her car and drives 5 minutes to her workplace. She works six days a week, from 4 a.m. to midday, and comes into contact with dozens of people every day.

When Theranos first started working at her local supermarket in January, 2020, she was a cashier. But soon she got promoted and switched to online shopping. Her duties include picking up items from supermarket shelves for delivery. At work, she picks up an iPad listing all the customer orders placed that day, and starts walking up and down the aisles, scanning the products she needs. Then she places them in a box that will be packed up and delivered to someone's front door.

When the supermarket opens at 8:30 a.m., shoppers start coming in. Theranos needs to try to avoid them as much as possible as she continues wandering up and down the aisles, scanning products, and occasionally answering questions.

She doesn't wear any protective equipment, though — only cashiers are given face masks. "Since I come into contact with more than 200 people every day, I can't only think of myself," she told Business Guru. "I have to think about the walk-in customers and their family members as well."

The eight-hour shifts are sometimes quite stressful. Sometimes people rush into panic-buy food and supplies, causing arguments and upsetting staff. However, most people are polite and respectful. Consequently, Charlize enjoys her job. She has gained more skills, and in recent times, her line of work has become an essential service.

Questions 1 - 6
Choose the correct letter A, B, or C.

1. How is paragraph 1 being organized?
A. Definition
B. Chronological
C. Classification



2. What time of the day does Charlie start working?
A. at Midday
B. before dawn
C. before sunrise

3. Which is true about Charlie?
A. She hates wearing facemasks.
B. She used to be a cashier.
C. She works Monday to Saturday only.

4. The word "promoted" in paragraph 2 means?
A. advertisement
B. engagement
C. advancement

5. Which is NOT part of Charlie’s work in online shopping?
A. inventorying
B. picking up items from the supermarket shelves for delivery
C. delivering products to someone’s door

6. Where can you most likely find this article?
A. Magazine
B. Manual
C. Geography book

Questions 7 - 11
Do the following statements agree with the information given in Reading Passage 1?
Choose T if the statement is true
F if the statement is false.
NG if the statement is not given in the passage.

7. Charlie was once a cashier and now she does a different task.
8. She started working at her local supermarket at the beginning of 2002.
9. However, due to the pandemic, her shop loses sales and is about to close.
10. Despite the busy schedule, Charlie feels contented and still loves her job.
11. Moreover, she was also nominated as the best employee of the year.

Answer 1

1. She works from 4 a.m. until midday/noon.

2. She started as a cashier but now she uses an iPad to collect and pack orders for online

customers.

3 She has to avoid customers due to the coronavirus and people panic-buying food and supplies

cause arguments and upset staff.

4 She has gained skills and respect. Her job is an essential service.

5 (example) Yes. It would be interesting as you would be dealing with online and walk-in customers. You would be improving your online skills while dealing with people in the real world