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When customers have questions about a product they've purchased, or problems using it, they can go online to the company's website to search for answers or interact with others with a similar problem.
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When customers have questions about a product they've purchased, or problems using it, they can go online to the company's website to search for answers or interact with others with a similar problem. This is an example of:

User Dominic Betts
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Answer:

a community support forum

Step-by-step explanation:

A community support forum is defined as a meeting place for members of a community to discus their concerns, opinions, and ideas on a shared topic of interest.

In the given scenario customer with various challenges go online to the company's website to search for answers or interact with others with a similar problem.

They are using a community support forum to discuss problems they are facing in using a product

User Joe Fitzsimmons
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