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Carl is listening to his colleague give an overview of the store's new vacation policy. Which behavior can Carl exhibit to best demonstrate that he is paying attention to what his colleague is saying? a) Tap his finger on his knees b) Confirm what's being said with the person next to him c) Summarize back what he heard at the end of his colleague's overview d) Say "yes, okay" frequently

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Answer:

d) Say "yes, okay" frequently

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