Answer: 20
============================================================
Work Shown:
1 dozen glasses = 12 glasses
4 dozen glasses = 48 glasses
48*(5/12) = 20 glasses are broken
--------------
Alternative route:
5 glasses out of 12 are broken
This is the same as saying 5 glasses out of 1 dozen are broken.
Multiply both values by 4 to get 4*5 = 20 glasses broken out of 4*1 = 4 dozen.