Discuss a situation where a better understanding of cultural differences would or could have led to a better understanding. Explain the situation and what could have been done differently and how the outcome could have changed.
Example situation: An elderly Asian male comes to your medical office with his grand-daughter. The man does not speak English however his grand-daughter does. The grand-daughter provides translation for you when collecting the elderly man's demographic information, however, he refuses to allow his grand-daughter to translate for him when he is asked the reason for his visit and what his symptoms are.