Question

Bridge inspector Desmond finds significant damage on a heavily used town bridge. In an oral report to his supervisor, he stresses the urgency of the situation and recommends that the bridge be closed immediately. Which of the following responses shows that Desmond's supervisor is engaged in effective listening?

a. How are you getting on with that bridge inspection? Found any issues I need to know about?
b. I'll be sure to bring this situation up in our team meeting at the end of the week
c. A heads up that my vacation starts on Monday. That bridge repair can wait until I get back and can research costs.
d. I'll call the police right away and ask them to help with the bridge closure and diverting traffic.
d. You really seem to be excering at your job Keep it up and someday you'll be in my position.

Answer 1

The response which shows that Desmond's supervisor is engaged in effective listening is:

d. I'll call the police right away and ask the to help with the bridge closure and diverting traffic.

Step-by-step explanation:

To show that he was listening effectively to what Desmond said, his supervisor must address the most important topics discussed by Desmond. His response must show that he understands the situation and takes it seriously. And that is why letters A, B, C, and E are inappropriate. Some of them show that he is not listening at all, while others show that he does not care. For instance, it is utterly inappropriate for the supervisor to prioritize his vacation over people's safety.

The best response is found in option D. Here, the supervisor clearly grasps the urgency of the situation. He understands people are in danger and does not postpone any actions. Quite the contrary, he states that he will contact the police so that they can close the bridge immediately.