Question

With the total performance indicators in place at Sears, it can evaluate if a single store improves its employee attitude by 5 percent and therefore predict with confidence that if the revenue growth in the district as a whole is 5 percent, the revenue growth in this particular store would be 5.5 percent. This is an example of the _______ perspective of the balanced scorecard.

A) innovation and learning
B) internal business
C) financial
D) customer

Answer 1

C) financial

Step-by-step explanation:

In Business management, a balance scorecard can be defined as a performance metrics used for measuring and assessing the quality of performance of a company.

The four (4) performance metrics of a balance scorecard includes the following; customer, learning and growth, internal business processes, and financial.

Generally, there exist a strong causal relationship between customer attitudes, employee attitudes, and financial outcomes that are generated by an organization or business firm.

In this scenario, Sears was able to evaluate that if a single store improves its employee attitude by 5% and revenue in the district as a whole grew by 5%; the revenue growth in this particular store would be 5.5%.

Thus, this is an example of the financial perspective of the balanced scorecard because with its total performance indicators, it was able to measure the level of revenue (finance) that would be generated by the store.

In conclusion, the balance scorecard should be used to determine whether or not the operations of a business is in synchronization with its vision statement and values.