You have been newly employed in a very reputable organisation in one of the following industries: agriculture, banking, “oil and gas”, telecommunication, owing to your background in quality management you have been tasked to develop a Quality Manual to provide a framework for the operationalization of a Quality Management System (QMS). With reference to your choice of industry (selected from above), prepare a Quality Manual that captures the seven auditable clauses of the ISO 9001.
i. Context of the organization
(perform a stakeholder analysis of the organization)
ii. Leadership
(develop a quality policy, quality statement, mission and vision)
iii. Planning
(based on the quality policy, develop 5 quality objectives)
iv. Support
(design a hierarchy of QMS documentation required by the ISO standard and how each level contributes to the QMS, denoting whether they or time-dependent or time-independent by way of their classification)
v. Operation
(develop Standard Operating Procedures (SOPs) for two core processes).
vi. Performance Evaluation
(how will you evaluate one of the core processes above for performance)
vii. Improvement
(identify one quality program for continual improvement of one core process identified above)