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When a customer is venting their anger, they will be easier to deal with if you _____. a. acknowledge their anger and let them share some of it with you b. encourage them to continue venting c. suggest
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When a customer is venting their anger, they will be easier to deal with if you _____.

a. acknowledge their anger and let them share some of it with you
b. encourage them to continue venting
c. suggest an immediate solution to their problem
d. immediately advise management of the problem

User Josh The Geek
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5 votes

Answer:

A resposta correta é A. reconheça a raiva deles e deixe-os compartilhar um pouco com você.

User CoreyRS
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