Answer:
Crisis management is the systematic attempt to prevent or manage organizational crises, that is, a serious emergency in which the functioning of an organization is seriously disrupted.
Crisis management encompasses methods to predict, assess, analyze and prevent emergency situations. A step prior to crisis management is to prevent technical and human failure. The response is then discussed: agreements are made about how command structures and lines of communication operate in the event of a crisis. In particular, the onset of a crisis is often chaotic and plans are drawn up for this until recovery and normalization of the situation occurs.