Answer: contingency plan
Step-by-step explanation:
Contingency plan refers to a plan that's devised for an outcome which is different from the usual and expected plan. Contingency plan is used for risk management.
The purpose of a contingency plan is to enable a business go back to its normal daily operations in case of an unforeseen event. Based on the question, a contingency plan would have prepared this company to better deal with such a situation.