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During the busiest season of the year, your customer support center receives a higher call volume than planned. However, you can't hire more staff. how would you address the extra volume? A tell your team
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During the busiest season of the year, your customer support center receives a higher call volume than planned. However, you can't hire more staff. how would you address the extra volume?

A tell your team to take their calls more quickly
B split shifts with the management team to take on some of the extra volume
C mandate that everyone on the team works overtime​

User Obsidian Phoenix
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B will be the most efficient while keeping everyone happy
User Paul Iluhin
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