Step-by-step explanation:
For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business.
Front Office department is a common link between the customers and the business. Let us learn more about it.
What is Front Office Department?
It is the one of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel. The staff of this department is very visible to the guests.
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds.
Front Office Department Includes:
•Front Desk
•Uniformed Services
•Concierges
•Front Office Accounting System
•Private Branch Exchange (PBX), a private telephone network used within an organization.
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