Miss Jones is a small business entrepreneur who currently does everything manually. She is the
head chef at her small cook shop which has many loyal repeat customers. Her assistant helps with
cooking as well as the paperwork. Miss Jones also employs someone to makes deliveries to
customers. Customers order via telephone and everything is handwritten.
There are various issues such as missing orders, receipts and customer contact information. Two
stand-alone computers and a printer are in the office. One computer is not working due to a virus
and the other is not connected to the printer so no printing can be done at this time. The assistant
accidentally deleted all files on this second computer which therefore is not being used.
A. Advise Miss Jones of TWO (2) advantages of setting up a computer network. 4 marks)
B. Describe TWO (2) network hardware that Miss Jones will need. (4 marks)
C. Which wired transmission medium would you recommend? Why? (3 marks)
D. What TWO (2) risk management strategies would you recommend? Give reasons for
your answer. (4 marks)
E. Miss Jones has decided to keep customer data in an electronic database to help the
situation. If you were to create a table to hold customer data, what FOUR (4) fields
would you include? (2 marks)
F. Other than customers calling in, which office automation technology could be used to
capture orders? Give reasons for your answer. (3 marks)