Question

Rachael is a call service agent who handles, on average, 15 calls during each hour of her shift. If standard productivity is 100 calls in an 8 hour shift, then the number 1.20 indicates.

a. Rachael’s productivity.
b. Rachael’s efficiency.
c. Rachael’s process time.
d. Rachael’s cycle time

Answer 1

b. Rachael’s efficiency.

Step-by-step explanation:

The 1.2 shows that Rachel is highly efficient as compared to the other employees via a factor of 20%. This can be determined by dividing the rachel output from the standard output i.e.

= 15 ÷ 1.25

= 1.2

The rachel should be efficient as she does high input in the same hour

Therefore the option b is correct