Answer:
Periodic surveys
Step-by-step explanation:
Periodic surveys can be regarded as a type of survey whereby the company get in touch with their customers time to time and collecting feedback from them directly. One of the benefit of this survey is that feedback is gotten directly from the customers and idea of the stand of the company as regards to
satisfaction index can be known. It should be noted that Periodic surveys can track customer satisfaction directly, measure repurchase intention and also gauge a consumer's willingness to recommend the company and brand to others.