Conflict management skills
- Conflict management skills are abilities that assist you in managing how conflict affects you, those with whom you work, and the workplace as a whole. Recognizing that conflict is unavoidable, conflict management aims to make conflict a productive part of the workplace, and if you have the skills to do so, you can contribute to an environment in which conflict is accepted, managed, and used positively.
Examples of Conflict management skills
There are skills that can be developed to help you manage workplace conflict successfully. Many of these skills are required for effective conflict resolution. Here are six conflict resolution skills that you can use to keep all workplace conflict at bay:
Communication that works.
The ability to communicate effectively is one of the most important skills you can have for conflict management. Having a friendly yet direct way of speaking to others during a conflict can be an example of effective communication. It also entails speaking clearly and precisely in order to avoid any misunderstandings.
Effective communication requires you to pay attention to who you're speaking to and adjust your language and body language to communicate more effectively with them. Avoid using hurtful or inappropriate language.