Question

HELP ME ITS A DISCUSSION QUESTION

Describe a situation when you received poor service from a business in the hospitality and tourism industry. What could the staff or business have done differently to make your experience better?

Answer 1

I hope this helps

Step-by-step explanation:

The situation when I had recieved poor service was when I went to a Hampton hotel. When I arrived the front desk clerk did not greet me, she acted as if I wasn't standing there until I got her attention then she rudely said "Can I help you?" Then I told her that I had a reservation and I wondered if my room was ready, she says " Let me check" so I waited and my room was not yet ready so I had to wait a while longer. The staff should have been trained with the fifteen five rule, meaning when you see a guest at least 15 feet away you make eye contact and smile and at 5 feet you greet with good morning or good afternoon