Question

Influencer Technology is working to improve the level of quality and reduce the level of complaints in the services it provides to clients. Management hires a consultant who helps them test their accounting, inventory, training, sales, and marketing processes from top to bottom. Influencer is likely using the ________ process.

Answer 1

Six Sigma

Step-by-step explanation:

Six Sigma is a quality business management strategy which helps business organizations to improve the quality of processes, products and services by discovering and eliminating defects, variations or errors. It is a strategic business concept that was developed in 1986 by Motorola.

Under the six sigma approach, any process that doesn't provide customer satisfaction or causes challenges in an organisation's process should be eliminated from the system in order to produce quality products and services. It allows only 3.4 defective features for every million opportunities and as such expects processes to be defect free 99.99966 percent of the time.

Generally, there are two (2) main methods of achieving the six sigma approach;

1. DMAIC: define, measure, analyze, improve and control. it is a data-driven improvement cycle used for improving processes and driving Six Sigma projects.

2. DMADV: define, measure, analyze, design and verify.

In conclusion, Six Sigma is used by various organizations or professionals to improve the level of quality of their products or services, as well as reducing to the barest minimum, the level of complaints in the services it provides to clients. Also, the Six Sigma approach to quality control avails businesses the ability to detect potential problems early, so as to prevent their occurrence.