Answer: Learn that industrial buyers generally require more personal service than buyers in the consumer market.
Step-by-step explanation:
Industrial buyers buy in bulk and as a result are pretty influential which means that extra care needs to be given to them in order to keep getting their patronage.
Their buying requirements are also quite complicated as they have to satisfy legal and company compliance policies during the acquisition so they will be require more intensive servicing than those in the consumer market to ensure that those policies are met.