Question

C. What do you consider to be the most important qualifications of a Zaxby's employee?

D. You hand out the wrong food in drive thru, the customer comes inside and begins yelling at you. What d
you do?

Answer 1

Apologize, and listen to the customer's complaints. Make sure you always act professionally and make sure they feel like their complaint was heard. Ask if they want to relay the complaint directly to the manager, most of the time they will be fine without the manager, but it will make them feel more acknowledged and thus satisfied.