Question

a user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. the user states she rebooted the computer several times but the problems still persists. Which of the following is the first step you should take to assist the user in resolving this issue?

Answer 1

1. Make sure most recent update has been installed.
2. Run Windows Network Trouble shooter to ensure proper drivers are up to date and existing.
3. Carefully Review Windows Event Log for more detailed troubleshooting.
4.Last resort install a fresh boot on the laptop.