Answer:
To whom it may concern,
I would like to address a formal complaint concerning my recent purchase of the Grand Dictionnaire Universel du XIXe Siècle on ebay, as it does not correspond to its description provided on the website. The description provided presents a well-kept, old volume with a red hardcover exterior. I have instead received a tattered, small, brown paperback modern larousse. Kindly respond with some explanation of how this came to happen. I should otherwise like to return my purchase, if possible, or exchange it for another if there has been some mistake. Thank you for your time and I shall await a prompt reply.
- (name)
Step-by-step explanation: