Hello. You did not enter the text to which this question refers, which makes it impossible for this question to be answered. However, I will try to help you in the best possible way.
It is only possible to find the answer to your question by reading the text to which it refers. However, we can consider that if Coates was unable to find consolation in religion and in the church, it is because these two elements did not have what Coates needed to find comfort in relation to the problems that are hurting him. So, to answer that question, you must read the text, understand Coates' problems, what he needs to solve them and why the church and religion are unable to provide what Coates needed.