Answer:
climax
Step-by-step explanation:
The climax (from the Greek word κλῖμαξ, meaning "staircase" and "ladder") or turning point of a narrative work is its point of highest tension and drama, or it is the time when the action starts during which the solution is given. The climax of a story is a literary element.
Because the officer had a serious look on his face Manuel got the feeling he was in trouble. This is the build up of drama. When the officer spoke it was much less worrying as if all the tension was released so I believe it is the climax.