Answer:
The term bureaucracy refers to the governmental organization system through which different procedures and hierarchies are established for the resolution of a certain situation.
Nowadays, 'bureaucracy' is often used reproachfully when, in the opinion of the user, there are too many rules or procedures or when people are treated too impersonally. People experience it as an exaggerated paper mill and get the feeling of being sent from pillar to post. Many also think that with a significant decrease in the number of civil servants, the government would work much more efficiently.