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Direct stakeholders are those involved in the company's day-to-day activities. Like employees, who carry out their daily tasks, working on the company's ongoing projects. Indirect stakeholders are those who are more interested in the result of the production. Direct stakeholders are entities that have a visible role in the organization, regulation, operation and support of the bus service; or people, communities and entities that use the service or are impacted by it. Indirect stakeholders are anyone else whose interests are either enhanced or threatened.

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