Hi there!
If the forces are balanced, we know that:

The electric field force and force due to gravity must be EQUAL.
The equation for force due to an electric field is:

q = Charge of particle (C)
E = Electric Field Strength (N/C)
The equation for force due to gravity:

M = Mass (kg)
g = acceleration due to gravity (9.8 m/s²)
Set the two equal and solve for mass.
