Question

A printing shop with three processes (binding, photocopy, and checkout) has two types of customers (copy only and copy and bind). A printing shop has a demand of 12 copy only customers per hour and 20 copy and bind customers per hour. Photocopy customers visit the photocopy and checkout processes while copy and bind customers visit all three processes.

Required:
What is total demand?

Answer 1

Customers:

Copy Copy and bind

12 20

Processes:

Process - Binding - Copy - Checkout.

Photocopy customer visit copy and checkout. While copy & bind process customer visit all 3 processes

The table below is illustrating the demand:

Process Binding Copy Checkout

Copy & bind customers 20 20 20

Only photocopy customers 12 12

Total customer for each process 20 32 32

So, the total demand of the 3 processes is equals to 84 [20+32+32]