Step-by-step explanation:
This example illustrates that the communication process can often be impacted by past experiences. In this case it is clear that Joe was preparing for his first performance appraisal as he did in his previous organization, but he was surprised because in the new company the performance appraisal process was focused on development for new promotional opportunities, not development staff as was previously done.
Therefore, communication is a process impacted by experiences, it is in the organizational environment it is a dynamic process that varies according to the objectives, structure and organizational culture.