Hello. To answer this question it is necessary to listen to the audio to which it is related and to which you did not inform which one it was. However, I will try to help you in the best possible way.
When it comes to listening, the best thing we can do to increase this quality is to focus on what we are hearing, because only then is it possible to understand all the information that is being passed on. Thus, distractions must be avoided. In order to obtain clearer and easier to follow instructions, the student should look for media that make him more comfortable and that expose the information in a more pleasant way to the student.