Example customer email: "Hey there, I ordered a beverage from one of your stores, and when I picked it up I was really disappointed. The drink wasn't chilled, and the glass was dirty. The staff there said they are unable to refund it and I need to contact you for a refund. Are you able to help." For this customer, we will provide them a free replacement drink on their rewards account. Please write out a complete email response as if you were writing to this customer directly. (Include Greeting and Closing)