Question

Interwest receives government funding and that funding is tied to the accuracy of the reports put out by its information system. The CFO, Singh, is concerned about whether the employees are properly incentivized to input the data accurately. So she enlists the help of the CEO, Manzoni, to plan a retreat in which she highlighted the importance of proper data entry to the 10 hospital administrators that are in charge of running the hospitals. Six months later the data accuracy problems are as bad as they ever were. Manzoni needs help, what do you recommend? 1. What are the potential sources of the problems? 2. What information would you want to analyze? 3. What actions might you recommend to increase the accuracy of data entry? 4. How does your view of behavior affect how you might address this consulting assignment?

Answer 1

1. Data entry officers might be having trouble putting data in the system

2. Analyze the environment where data entry officers are seated to observe the amount of distraction or any other factors for example light glare.

3. Arrange the seat of the data entry officer at a place where there are no distractions and the data is visible enough to be entered in the system.

4. An autocratic manager would remove the data entry officer instead of finding out the ground reason for the inaccuracy of data entered.

Step-by-step explanation:

1. Data entry officers might be having trouble putting data in the system

2. Analyze the environment where data entry officers are seated to observe the amount of distraction or any other factors for example light glare.

3. Arrange the seat of the data entry officer at a place where there are no distractions and the data is visible enough to be entered in the system.

4. An autocratic manager would remove the data entry officer instead of finding out the ground reason for the inaccuracy of data entered.