Question

Identifying Customer Service Tasks

According to O*NET, which Pharmacy Technicians tasks require customer service skills?

a. receiving written prescriptions or refilling requests and verifying customer service skills?
b. establishing or maintaining patient profiles, including lists of medications taken by individual patients.
c. maintaining proper storage and security conditions for drugs.
d. answering telephones and responding to questions or requests.
e. prepackaging bulk medicines, filling bottles with prescribed medications and typing and affixing labels.
f. mixing pharmaceutical preparations according to written prescriptions.

Answer 1

B. Establishing or maintaining patient profiles, including lists of medications taken by individual patients.

D. Answering telephones and responding to questions and requests.

Step-by-step explanation:

I calculated it logically