Question

Sometimes people do not see eye to eye. When this happens, there can be conflict. People will encounter conflict throughout their lives, so it is a good idea to have some knowledge of how to resolve conflict. Can you think of a time when you helped to resolve a conflict? Describe the conflict, the reasons for the conflict, the people involved, and the process used to overcome the conflict.

Answer 1

The conflict was between me and a customer at the store I work at. I was having trouble with something not scanning in their order. They got mad because I wasn't able to fix it right away. I had to talk it out with them, and let them know what I had to do to get the issue fixed. Doing that helped the situation and the customer calmed down.

Answer 2

Well normally I'll just talk it out and say sorry because we wouldn't want a fight to last forever.

Step-by-step explanation:

Because I did this and it worked.