Question

5. A new graduate from the local university's MBA program, joins the administrative team of a

health system. She is asked to develop a growth strategy for assessing the delivery of services
of the ER. She completes her assessment and suggests that the ER build a larger waiting
room to accommodate the number of patients who spend hours in this area. She suggests
adding a small café, play area, and TV area with PlayStations. What will the outcome be of
this strategy?
A) Hugely successful as the patients will have a better place to wait.
B) Very successful as the hospital's reputation will be enhanced.
C) Unsuccessful as the strategy does not identify services that are not offered at other
institutions.
D) Partially successful as it will provide a distraction for patients and they will not bother the
nurses with questions about wait times.

Answer 1

It is difficult to accurately predict the outcome of this strategy without more information about the specific context in which it is being implemented. However, it is possible that the strategy could be partially successful in providing a more pleasant and comfortable environment for patients who are waiting in the emergency room. Adding amenities such as a café, play area, and TV area with PlayStations could potentially help to distract and entertain patients, making their wait more bearable. However, it is important to note that simply adding these amenities may not address other issues that may be contributing to long wait times in the emergency room, such as inadequate staffing or a lack of efficiency in the delivery of care. As such, it may be necessary to consider a more comprehensive approach to addressing these issues in order to achieve more significant and sustainable improvements in the delivery of emergency room services.

Step-by-step explanation: