Answer: behavior; attitude
Step-by-step explanation:
From the situation given in the question, we can infer that Mrs. Jonas has a behavior that is in conflict with an attitude.
This can be seen in the information given that Mrs. Jonas believes strongly about the importance of workers' rights be respected, which can be done through proper documentation but then while supervising a contracting company, she then discovers that many of the workers employed by the contractor are undocumented aliens that were working for well below minimum wage.