154k views
5 votes
you work at a computer repair store. a customer is having trouble with their hard drives, as their computer does not recognize all the drives in the machine.

1 Answer

5 votes

Answer: On the computer, click the power button to turn on the computer and observe the symptoms.

In the Computer Startup dialog, click OK.

On the Shelf, expand PC Tools.

Drag the Power Supply Tester from the Shelf to the Workspace area.

Above the computer, select Motherboard to switch to the motherboard view of the computer.

On the motherboard, drag the 20+4 pin power supply connector to the port on Power Supply Tester.

On the motherboard, drag the 4-pin CPU power connector to the 4/6/8 port on Power Supply Tester.

Under Selected Component, drag an unconnected 15-pin SATA power connector to the port on the Power Supply Tester.What do the lights and values on the Power Supply Tester indicate? The power supply is bad.

Remove the power supply as follows:Above the computer, select Back to switch to the back view of the computer.Drag the power cord from the power supply to the Workspace.Above the computer, select Drive Bays to switch to the drive bays view of the computer.Drag the power connector from the SATA drive to the Workspace.Drag the power connector from the optical drive to the Workspace.In the Workspace, disconnect the connectors from the Power Supply Tester.Above the computer, select Motherboard to switch to the motherboard view of the computer.Drag the power supply to the Workspace area.

Install a power supply as follows:On the Shelf, expand Power Supplies.Select a power supply.Under Selected Component, examine each of the power connectors looking for all of the connectors required for this scenario.From the Shelf, drag the Power Supply, ATX, 20+4 pin, PCIe to the correct area in the computer.Under Selected Component, drag the 20+4 pin power supply connector to the motherboard connector to connect the motherboard main power connector.Under Selected Component, drag the 4-pin CPU power connector to the motherboard connector

Connect the SATA hard drive power as follows:Above the computer, select Drive Bays to switch to the drive bays view of the computer.Under Selected Component, drag the SATA power connector to the location on the hard drive.Under Selected Component, drag the optical drive power connector to the location on the hard drive.

Plug the computer into the wall outlet as follows:Above the computer, select Back to switch to the back view of the computer.Under Partial Connections for the wall plate, select the power cord.Under Selected Component, drag the AC Power Connector to the power supply port.On the power supply, click the power supply switch to turn it to the on position.Above the computer, select Front to switch to the front view of the computer.

On the computer, click the power button to turn on the computer and verify that the computer boots into Windows.

User Meirion Hughes
by
4.1k points