Omar is writing an e-mail message about a new delivery service. In anticipating and profiling the audience, which of the following should he do?
O a. He should realize that he can't write a good message unless he knows exactly who the readers will be.
O b. He should try to get a general idea of who his audience is.
O c. He should call or e-mail all members of his audience to learn more about them.
O d. He should not worry at all about who his audience is.