Question

A customer created a ticket because they want to use Microsoft Teams for their business phone, but they are worried they won't be able to keep the phone numbers they have with their current service provider.

Answer 1

It is possible to transfer phone numbers from a current service provider to Microsoft Teams. In order to do this, the customer will need to contact their current service provider and request that their phone numbers be "ported" to Microsoft Teams. This process, known as "number porting," involves transferring the ownership of the phone numbers from the current service provider to Microsoft Teams.

Once the customer has requested number porting, their current service provider will begin the process of transferring the phone numbers to Microsoft Teams. This process can take some time to complete, so the customer should be prepared for a potential disruption in service during the transfer.

Once the number porting process is complete, the customer will be able to use their transferred phone numbers with Microsoft Teams. They will be able to make and receive calls using their existing phone numbers, and they will be able to access all of the features and functionality of Microsoft Teams for their business phone needs.