Final answer:
The statement that 'ask the person to expand or clarify' is the third step in active listening is true. Active listening encompasses full concentration, understanding, response, and memory, with clarification being a key aspect of understanding. This skill is also crucial in building rapport and contributing meaningfully to discussions.
Step-by-step explanation:
The statement concerning the steps of active listening being that the third one is 'ask the person to expand or clarify' is True. This is because active listening involves fully concentrating, understanding, responding, and then remembering what is being said. Asking clarifying questions is a crucial component of the listening process since it is through such questions that a listener confirms their understanding of the message being conveyed and delves deeper into the conversation.
Building rapport and participating actively in discussions are both enhanced by active listening. Paying attention to not only the explicit content but also the underlying emotion behind a comment is essential. Moreover, while reading actively, similar skills apply. It is important to ask critical questions of the text, to articulate concerns, and to actively engage and analyze the material being read.