Answer:
If a former patient calls hoping to locate x-rays taken more than 5 years ago, the best thing to say is that the x-rays may no longer be available. Depending on the hospital's or clinic's policy, x-rays may only be kept for a certain number of years (5). If the x-rays are no longer available, the patient may be able to get copies from the original hospital or clinic where the x-rays were taken.