Question

last week, a technician remediated a malware infection on karen's laptop. today, she shows up at the service desk, frustrated because her laptop appears to have been infected again. what step of the malware remediation process did the technician most likely forget to complete?

Answer 1

The technician most likely forgot to complete the post-remediation verification step. This step is important to ensure that the malware has been successfully removed and that the system is clean. Without this step, it is possible for the malware to remain on the system and for the infection to reoccur.