10. A customer comes into a store to return an item that was purchased online. The customer states that
the wrong item was received. The sales associate helping the customer has never dealt with this issue
before. Which is the BEST action the associate can take to resolve the problem?
O A. Apologize to the customer and call a supervisor for instructions on processing a prompt exchange for the
correct item.
O B. Thank the customer for bringing the issue to the store's attention, and then provide a refund for the item.
O C. Suggest that the customer look for the correct item in the store, and request that the incorrect item be
returned by mail because the store does not stock the item.
in for the mistake and give the customer a phone number to use in order to file a complaint and