Question

Customer service is the function within an organization that seeks to use resources in the most efficient way to

accomplish objectives and goals.
O True
O False

Answer 1

False

Step-by-step explanation:

This statement is completely False. Customer Service is a department/function within an organization that focuses mainly on dealing directly with the customer. This is done either to sell a potential customer a product, provide the customer with information on anything relating to the organization and their products, or to assist and solve any problem that the customer may be experiencing with the organization or a product purchased from them. Every organization needs a Customer Service function if they deal in any capacity with a population.