Question

To communicate effectively in the workplace:

A) Take control of the conversation.
B) Pay attention to verbal and non-verbal messages.
C) Do not listen to what others are saying.
D) Always write down what you intend to say so you can be prepared.

Answer 1

B) Pay attention to verbal and non-verbal messages.

Answer 2

D) Always write down what you intend to say so you can be prepared.