Given that the mean life of a television set is 97 months, you can set up that:

You also know that the variance is:

You can find the standard deviation by taking the square root of the variance. Then:

You need to find:

You need to find the z-score with this formula:

Knowing that:

You can substitute values into the formula and evaluate:

You have to find:

Using the Standard Normal Distribution Table, you get:

Then:

Hence, the answer is:
