Answer:
1. D. Doing all of the above
2. C. Greet the customer, introduce herself, and ask if the customer needs help
3. C. "I understand your frustration. Let me obtain some information for you, and let's see what we can do about it."
4. A. Remains calm and professional
5. D. Do all of the above
6. B. Smiling and making eye contact
7. B. "Good morning. I am Maria." (side note: Usually you'd say that along with "Is there anything I can help you with today)
8. A. Greet the customer and introduce herself by name
Step-by-step explanation:
I worked in retail and Customer Service for 4 years, I'm pretty experienced about the proper ettiquette.